In the ever-evolving landscape of cloud technology, customer support is the linchpin that ensures businesses can harness the full potential of their solutions.
Microsoft’s Azure Stack has been a game-changer in the hybrid cloud arena, seamlessly blending on-premises and cloud resources.
Today, we are thrilled to unveil a groundbreaking development that will reshape the way you experience Azure Stack support. Welcome to the era of Remote Assistance for Azure Stack Systems, now in General Availability!
Imagine having the power to grant Microsoft Support engineers temporary access to your on-premises edge devices, enabling them to swiftly diagnose issues and collect vital data. With remote support, this vision becomes a reality, and you’re in control.
You can easily activate or deactivate it as needed, empowering you to streamline issue resolution. In this blog, we’ll dive into the transformative benefits of remote support for Azure Stack systems and why it’s a game-changer for customers and Microsoft Support alike.
Unlocking the Power of Remote Support for Azure Stack Systems
Until now, managing support requests for Azure Stack systems involved navigating the Azure Portal and falling under the umbrella of your Azure support plan. However, today marks a significant leap forward in simplifying support processes. Remote support for all Azure Stack systems is now generally available!
Remote support offers you the flexibility to grant Microsoft Support engineers secure access to your on-premises edge devices, allowing them to gather diagnostic data and swiftly resolve any issues that may crop up. By default, remote support is turned off, and activating it is a breeze. Whenever you create an Azure support request, we highly recommend enabling remote support access to expedite issue resolution.
This process takes just a few minutes and involves only a handful of steps. Once the support request is successfully resolved, you can just as easily disable remote support access.
Why Opt for Remote Support?
Remote support for Azure Stack systems presents a win-win scenario for customers and Microsoft Support alike. Here’s why you should consider making it an integral part of your support strategy:
Improved Time to Resolution: Bid farewell to the cumbersome back-and-forth scheduling of support calls and the hassle of collecting logs on your own. Remote support streamlines the troubleshooting process, saving valuable time.
- Safe and Secure: Worried about security? Rest easy knowing that you have full control over who accesses your systems. With just-in-time (JIT) authenticated access, you can define the level and duration of access for each incident. You retain the power to revoke access at any time, ensuring your data’s safety.
- Audited Troubleshooting: Transparency is key. Microsoft Support can only execute Just Enough Administration (JEA) approved commands, and their every action is meticulously recorded for your auditing needs.
- Free of Charge: Remote support is an inclusive feature in your Azure subscription, meaning there are no additional costs to worry about. Whether you’re dealing with registered or unregistered Azure Stack HCI systems, you can harness the benefits of remote support without any financial burden.
Version Availability
Remote support for Azure Stack systems is available for specific versions:
- For Azure Stack Hub, it is accessible for version 2108 and later.
- For Azure Stack Edge, remote support is available for version 2110 and later.
- For Azure Stack HCI, you can utilize remote support with version 22H2 and beyond.
Getting Started
To explore and implement remote support for your Azure Stack systems, consult our comprehensive documentation:
In conclusion, the introduction of remote support for Azure Stack systems marks a significant milestone in delivering seamless customer experiences. With improved resolution times, enhanced security, and a transparent troubleshooting process, this feature is poised to become an invaluable asset for organizations harnessing the power of Azure Stack.
So, don’t hesitate to dive in and explore the benefits of this exciting development for yourself!
Get in Touch!
Are you ready to supercharge your hybrid cloud strategy? We’re here to help. Email us at sales@hcistacksservices.com or tony@hcistacksservices.com to discuss how this powerful technology can benefit your business.